Inbound

Inbound Services

We understand that in today’s highly competitive and consumer-centric market, customer acquisition/retention is the top priority for any leading enterprise. Whether you are looking for a B2B appointment setting or lead generation, we can craft solutions that will meet your needs. We realize the value of key metrics like customer satisfaction, first call resolution, cost per hour, and the impact they have on the overall success of any business. Following are some of the features available in our technical infrastructure to drive efficiency

Customer Service

An inbound customer service facility works best when it provides one window operation. Be it product purchase orders or customer service queries, Lead Maxima has fully equipped staff available to handle any type of inbound traffic effectively and autonomously.

Costomer Answering Services

Having a 24/7 availability on phones is an essential requirement of every business today. Achieve the round the clock presence in a cost-effective manner through us.

Order Taking

 

The retail industries looking for accurate and efficient order-taking services round the clock need to look no further. We have staff fully trained on handling a large volumes of orders with 100% accuracy by providing a pleasant first-time interaction for the customers.